Sensory Help Now Terms and Conditions

Sensory Help Now is a trading name of SI Network (UK & Ireland) Ltd, incorporated in England and Wales, company number 05068304.

Last updated: April 2026

These Terms and Conditions (“Terms”) govern your use of the Sensory Help Now website, any courses and memberships offered through it (“Site”), and other linked and related platforms. By registering for a course, setting up an account, or purchasing a membership, you agree to be bound by these Terms, which form a legally binding agreement between you and Sensory Help Now.

If you do not agree with these Terms, you must not use the Site. If you breach these Terms, your authorisation to use the Site will terminate immediately.

Our Site is intended as an educational resource for parents and carers. It is not intended to substitute professional medical advice or assessment. You should always seek specialist advice tailored to your child’s circumstances.

 

1. Services and Materials

1.1 What We Provide

Sensory Help Now provides a website, online courses, events, live group video calls, webinars, downloadable resources, quizzes, articles, forums, and other educational materials (“Materials”), available through paid memberships or free courses.

1.2 Educational, Not Clinical

The Materials are produced by registered occupational therapists, physiotherapists, and speech and language therapists with postgraduate training in sensory integration. Their role is educational. Nothing in any course or membership constitutes medical, diagnostic, therapeutic, or clinical advice, and nothing creates a patient–client relationship between our therapists and you or any child in your care.

1.3 Accuracy and Reasonable Efforts

We make reasonable efforts to ensure that the Materials are accurate and appropriate as general information. However, Materials may not always reflect the latest research and are not tailored to individual children’s needs. They do not replace professional assessment or treatment.

1.4 Updates to Materials

We may update, improve, modify, or remove Materials at any time.

1.5 Live Sessions

Where live group video calls are included, we will make reasonable efforts to deliver them as scheduled. We reserve the right to make reasonable adjustments to timing, content, or facilitators.

 

2. Accessibility

2.1 Commitment to Accessibility

Sensory Help Now is committed to providing materials that are accessible to the widest possible audience and is actively working to improve the accessibility and usability of our services.

2.2 Accessible Course Features

Our online courses include audio-described slides and animations, along with downloadable transcripts.

 

3. Course Access and Memberships

3.1 Immediate Access

When you register for a free course or purchase a membership, you will have immediate access to the relevant content.

3.2 Duration of Access

Access is time-limited and begins immediately on registration or successful payment. For paid memberships, access runs for the period selected at purchase. When the membership period expires, it cannot be extended — a new membership must be purchased if continued access is required.

3.3 Permitted Personal Use

You may:

3.4 Prohibited Use

You must not modify, reproduce, distribute, share, or use the Materials for any commercial purpose.

3.5 Accounts

Each account is personal and non-transferable. You may not share your login details. If you share your account, we may unenrol you from any course or membership and delete your account without refund.

 

4. Use of the Site

4.1 Professional Responsibility

You acknowledge that the Materials are not a substitute for professional medical advice and agree to seek appropriate guidance before taking action relating to any child’s sensory needs.

4.2 Acceptable Use

You must not use the Site in any way that:

4.3 Interactive Media

When participating in forums, live calls, or other interactive areas (“Interactive Media”), you agree that:

 

a) Content you share will be visible to other registered users.

b) You must have the necessary authority or consent before sharing any information relating to a child in your care.

c) You agree to respect the privacy of other users.

d) Live sessions may be recorded for internal training and quality assurance purposes and used for replay by course participants. Recordings will not be made publicly available. By attending a live session, you consent to recording unless you notify us in writing before the session.

 

You must not upload or share content that:

4.4 Moderation

We may edit or remove any content posted by users at our discretion.

4.5 Breaches

If you breach these Terms, we may remove content, suspend or terminate your account, restrict access, and/or take legal action. No refunds will be provided.

4.6 Responsibility for User Content

We are not responsible for opinions or content posted by users in Interactive Media, except for content contributed by therapists we have appointed.

 

5. Fees and Payment

5.1 Payment

Payments must be made online by credit or debit card via the Site. We use Stripe for secure payment processing and do not receive or store your card details. We cannot accept payments by phone.

5.2 VAT

Sensory Help Now is not VAT registered.

 

6. Cancellations and Refunds

6.1 14-Day Cancellation Right

Important: if you access the digital content before the 14-day cancellation period ends, your right to cancel is waived (see section 6.2). If you wish to preserve your right to cancel, please do not access the content until you are certain you want to proceed.

 

You may cancel any membership within 14 days of receiving your acknowledgement email. We will refund the full fee to your original payment method within 14 days of receiving your cancellation request.

6.2 Digital Content Waiver

By accessing the digital content before the end of the 14-day cancellation period, you agree that your right to cancel is waived in accordance with the Consumer Contracts Regulations 2013.

6.3 How to Cancel

To cancel, please notify us:

6.4 After the 14-Day Period

You may cancel at any time after the 14-day period, but no refund will be given.

 

7. Limitation of Liability

7.1 Accuracy

While we take reasonable care in preparing the Materials, we do not guarantee that the Site or Materials will be error-free, uninterrupted, or current.

7.2 Suitability

The Materials provide general information for parents and carers. We do not guarantee that they will be suitable for any specific child’s needs or that participation in any course or membership will deliver any particular outcome.

7.3 User Content

We are not liable for opinions, content, or materials posted by users in Interactive Media.

7.4 Exclusions

Except as explicitly stated in these Terms, we exclude all liability for any loss or damage, whether direct or indirect, arising from your use of the Site or Materials, to the fullest extent permitted by law.

7.5 Liability Cap

Our total liability to you, whether in contract, tort (including negligence), or otherwise, is limited to the higher of:

7.6 Non-Excludable Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

 

8. Viruses and Security

8.1 Reasonable Safeguards

We use reasonable skill and care to keep the Site safe and free from viruses.

8.2 No Guarantees

We do not guarantee that:

8.3 Your Responsibility

You should ensure that appropriate antivirus and security measures are in place on your devices.

8.4 Communications

We are not liable for breaches of security relating to emails sent to us.

 

9. Data Protection

9.1 Privacy Policy

Our processing of your personal data is governed by our Privacy Policy, which forms part of these Terms and is available at www.sensoryhelpnow.org/pages/privacy.

9.2 Legal Compliance

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

 

10. Intellectual Property

10.1 Ownership

All intellectual property rights in the Site and Materials (including all text, images, graphics, videos, designs, and arrangements) belong to us or our licensors. All rights are reserved.

10.2 Use Restrictions

You may not reproduce, distribute, modify, or adapt the Materials, share them with others, remove proprietary notices, or record, screenshot, or share video sessions or content.

10.3 Licence

You are granted a non-exclusive, non-transferable, revocable licence to use the Materials for your personal use as a parent or carer only.

 

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be published on the Site with a revised “Last updated” date. Where changes are significant, we will make reasonable efforts to notify current members and active course participants by email. Continued use of the Site after changes have been published constitutes your acceptance of the updated Terms.

 

12. Governing Law and Jurisdiction

These Terms and any disputes or claims arising from them are governed by the law of England and Wales.

 

You may bring proceedings in:

 

Complaints Procedure

If you have a complaint about any aspect of our service, please contact us in the first instance:

 

Full details of our complaints procedure are available at www.sensoryhelpnow.org/pages/complaints-procedure.